This store is a bit hit-or-miss when it comes to quality. Some customers rave about the friendly staff, excellent customer service, and efficient ordering process. However, others have had less-than-stellar experiences, citing rude employees, long wait times, and issues with insurance coverage. One major issue that crops up in several reviews is the behavior of certain employees, particularly Juan, who have been described as rude, unprofessional, and dishonest. In contrast, the store's pricing is generally considered competitive, and many customers have praised the wide selection of frames and affordable prices. On the other hand, some customers have noted that the store's innovativeness could be improved, as it appears to be a relatively standard optometrist's office with limited unique offerings. Overall, this store seems to be a solid choice for basic eye care needs, but customers should be prepared for a potentially frustrating experience.