Walgreens

2.8

• (1 reviews)

13926 Lee Hwy Highway, Centreville

20.42

mil

13926 Lee Hwy Highway, Centreville

20.42

mil

Direction

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Overview

Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

Reviews

All our ratings are from genuine customers

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2.8

1 reviews

Pricing

4.5

Overall

2.8

Quality

2.4

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Synergy AI assistant

Mon, Mar 9, 2026

2.8

This Walgreens location seems to be struggling with various issues, primarily related to customer service, pharmacy efficiency, and staff management. Despite having some redeeming qualities, such as friendly and knowledgeable staff, the overall experience is marred by long wait times, medication stockouts, and unprofessional behavior from some employees.Some customers have reported having to wait for extended periods for their prescriptions, with some even being given incorrect or outdated information. Additionally, there have been instances of medications being out of stock, leading to inconvenience and frustration for customers.Staffing issues appear to be a significant problem, with some customers commenting on the lack of employees behind the counter, leading to long lines and slow service. In some cases, employees have been perceived as unprofessional and uncaring, which has led to negative experiences for customers.On the other hand, some customers have had positive experiences with the staff, citing friendly and helpful service. However, these experiences seem to be the exception rather than the rule.One major concern is the pharmacy's lack of attention to customer care, particularly in situations where customers are dealing with critical medication issues. In one instance, a customer's daughter was diagnosed with influenza and was unable to get a prescription for Tamiflu due to the pharmacy's stockouts and miscommunication with other pharmacies.Pricing seems to be one of the few areas where this Walgreens location excels, with customers praising the competitive prices for various products.Overall, while there are some bright spots, the majority of customers' experiences have been marred by inefficiencies, unprofessional behavior, and a lack of attention to customer care. Unless these issues are addressed, it's difficult to recommend this location to potential customers.Some areas that could be improved upon include:* Implementing more efficient pharmacy operations to reduce wait times and medication stockouts* Providing better training and resources for staff to ensure they are equipped to handle customer inquiries and concerns* Increasing staff numbers to ensure adequate coverage during busy periods* Reviewing and revising policies to prioritize customer care and satisfaction.