The business location on Commerce Center Ct Court in Sterling City has a 24/7 operation, allowing customers to access its services at any time. The facility is wheelchair accessible, making it convenient for people with disabilities. However, the customer service has been a major issue, with several customers reporting unprofessional and unresponsive behavior from staff members. One customer even reported a chest sprain after being forced to move heavy boxes containing electronics. The company has been accused of miscounting and misdelivering goods, causing frustration and inconvenience to customers. Some customers have praised the company's cleanliness and friendly staff, but these positive experiences are outweighed by the numerous complaints. Overall, the company's quality and responsiveness are major concerns.