Leesburg
Verizon
20.13
20.13
Overview
Experience 5G speed, unlimited wireless plans, and outstanding customer service at one of the nation's largest Verizon Authorized Retailers.
Features
Debit cards
In-store pickup
Wheelchair accessible entrance
In-store shopping
Wheelchair accessible parking lot
Credit cards
Onsite services
Wi-Fi
NFC mobile payments
Photos & videos
Submit a review
Pricing
Overall
Quality
Innovativeness
Submit a review
The store has an average overall rating, but it's clear that there are some issues with the quality of service provided. Many customers have reported difficulties in getting help from staff, long wait times, and a lack of attention to customer needs. While the pricing is generally competitive, the inconsistent quality of service is a major concern. The store's innovativeness is average, but there is room for improvement in terms of embracing new technologies and providing a more modern customer experience. Despite some positive reviews, the negative feedback far outweighs the positive, highlighting the need for significant improvements to restore customer trust and satisfaction.The store's address, Building 12985, Fair Lakes Pkwy Parkway, Fairfax City, suggests that it is located in a busy shopping area, which could potentially contribute to the congestion and long wait times reported by some customers. However, this is no excuse for the poor service and lack of attention to customer needs.Some customers have reported positive experiences with certain staff members, such as Julian and Laura, who are described as knowledgeable and helpful. However, these positive experiences are the exception rather than the rule, and the overall trend suggests that the store is struggling to provide consistent, high-quality service.The store's features, including NFC mobile payments, Wi-Fi, and wheelchair-accessible parking and entrance, are modern and convenient. However, these features are largely overshadowed by the poor service and lack of attention to customer needs.The co-branding with Verizon is a plus, as it suggests that the store is officially authorized and provides a range of Verizon services. However, this partnership is not enough to overcome the negative feedback and poor service reported by many customers.Overall, the store has a long way to go to improve its service and reputation. By addressing the issues reported by customers and providing a more consistent, high-quality experience, the store can potentially restore customer trust and satisfaction.
Own this business?
Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Automotive & Boat Service
Shopping
Cell phone accessory store
Electronics store
Car Parts
Cell phone store
Electronics Stores
Contact business
1