Leesburg
Verizon
2.95
2.95
Overview
Telecommunications store offering cell phones, wireless plans, accessories & more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wi-Fi
Delivery
Onsite services
Quick visit
Checks
Appointment required
In-store pickup
Photos & videos
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Innovativeness
Pricing
Quality
Overall
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This location offers a wide range of services including community services, automotive and boat services, car parts, cell phone stores, and telephone companies. The store's staff is friendly and knowledgeable, with some employees, such as Cheryl and Jay, providing exceptional customer service. However, some customers have experienced poor treatment, including being spoken to rudely and being told to call customer service. The store's manager, Thomas, has been particularly criticized for his unprofessional behavior and for prioritizing sales over customer service.Some customers have reported issues with the store's layout and organization, including long wait times and difficulty finding assistance. Others have experienced problems with the store's technology, including issues with their phones and accounts. Despite these issues, the store's staff is generally helpful and willing to go the extra mile to resolve customer complaints.The store's hours of operation are convenient, with the store open from 10am to 8pm Monday through Saturday and 10am to 5pm on Sunday. The store accepts a variety of payment methods, including NFC mobile payments, debit cards, credit cards, and checks.One major issue that needs to be addressed is the store's lack of transparency regarding pricing and charges. Some customers have reported being surprised by additional fees and charges on their bills, and the store's staff has not always been clear about what these charges are or why they are being applied. This lack of transparency has led to frustration and distrust among some customers.Overall, this location has the potential to provide excellent customer service and support, but it needs to work on addressing some of the issues that have been raised by customers. With a few tweaks to its layout, technology, and pricing transparency, this store could become a go-to destination for customers in the area.
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Hours
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Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Automotive & Boat Service
Community & Government
Telephone company
Car Parts
Cell phone store
Community Service
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