Leesburg
Verizon
10.19
10.19
Overview
Telecommunications store offering cell phones, wireless plans, accessories & more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wi-Fi
Delivery
Onsite services
Checks
Appointment required
In-store pickup
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Overall
Innovativeness
Quality
Pricing
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This business location appears to be a telecommunications store offering various services, including cell phones, wireless plans, and accessories. The overall rating is around 3.3 out of 5, indicating a decent but not exceptional experience. The quality of service is around 3.4 out of 5, suggesting that some customers have received good service, while others have had issues. Pricing is rated around 4.2 out of 5, indicating that customers generally find the prices to be reasonable. However, innovativeness is rated around 4.2 out of 5, suggesting that the business may not be particularly innovative or forward-thinking.Several customers have praised the helpful and knowledgeable staff, particularly employees such as Khalid, Ali, and Copper, who have gone above and beyond to assist with various issues. However, some customers have reported long wait times, unhelpful staff, and poor customer service.One major issue that stands out is the lack of urgency and responsiveness from some employees, particularly in situations where customers have had to wait for extended periods of time or have been treated dismissively. Additionally, some customers have reported that staff members have been unhelpful or unwilling to assist with resolving issues.Despite these issues, the business appears to have made efforts to address customer concerns and improve their service. The owner has responded to several negative reviews, apologizing for the issues and assuring customers that they will take steps to improve.Overall, this business location seems to be a decent option for customers looking for telecommunications services, but may not be the best choice for those who value exceptional customer service or innovative solutions.
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Categories
Automotive & Boat Service
Community & Government
Telephone company
Car Parts
Cell phone store
Community Service
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