Leesburg
VCA Animal Emergency Critical Care
1.37
1.37
Overview
VCA Parkcrest Animal Hospital and Pet Lodge provides primary veterinary care for your pets. VCA is where your pet's health is our top priority and excellent service is our goal.
Features
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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The business is located at Building 165, Fort Evans Rd NE Street, Leesburg City, and provides a range of services, including primary veterinary care, emergency care, and pet lodging. The team is caring and compassionate, with doctors like Dr. Reese and Dr. Church being highly praised for their expertise and bedside manner. However, there have been some issues with long wait times and communication, particularly during emergency situations. The business has a 24/7 emergency service, but it's clear that they can get overwhelmed, and staff may not always be as attentive as they could be. Overall, the quality of care is generally good, but the pricing can be steep, and some clients have felt that they were not fully informed or treated with the level of respect they deserved. The innovativeness of the business is notable, with a range of amenities and services available, including a patient intake coordinator who streamlined the paperwork process.One of the major issues that has been highlighted in the reviews is the communication and responsiveness of the staff, particularly during emergency situations. In one review, a client reported being told to take their dog to another vet because they were "too busy," only to be given a list of phone numbers for other vets after waiting for over an hour. In another review, a client reported being told that their dog would "probably be okay" after a 5-hour wait, only to find out that the dog had an infected scratch on his paw that could have been treated much more quickly. These kinds of issues are frustrating and can make clients feel like they are not being taken seriously or treated with the level of care that they deserve.Despite these issues, the business has a strong commitment to compassion and empathy, and many clients have praised the staff for their kindness and understanding. The business also has a range of amenities and services available, including a patient intake coordinator who streamlined the paperwork process and made the experience much more efficient. Overall, the business has a strong commitment to providing high-quality care, but it needs to work on its communication and responsiveness, particularly during emergency situations.
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Categories
Pets Service
Veterinarian
Emergency veterinarian service
Veterinary Clinics
Animal hospital
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