Leesburg
U-Haul Neighborhood Dealer
12.45
12.45
Features
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Wheelchair accessible parking lot
Wheelchair accessible entrance
Debit cards
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Overall
Quality
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This location has a relatively low overall score. The quality of service seems to be inconsistent, with some customers experiencing long wait times and unhelpful staff, while others had a positive experience with friendly employees. One customer noted that the business appears to be a mix of a junk yard, service garage, and occasional U-Haul rental, which may contribute to the low quality score. However, one customer praised the cleanliness and friendliness of the staff. Unfortunately, there is no information available to evaluate the pricing of this location. Innovativeness is also unknown.The location has a posted schedule, but some customers reported difficulties in finding someone to help them, even during posted hours. This suggests that the business may not be well-managed or staffed. One customer noted that the office is a mess and does not match the pictures, which may indicate a lack of attention to detail. Additionally, several customers reported issues with the condition of the rental vehicles, including dirty interiors and malfunctioning equipment. One customer was even charged a cleaning fee for a vehicle that was already dirty when they picked it up. The location is wheelchair accessible, which is a positive feature. Overall, this location has some serious issues that need to be addressed in order to improve the customer experience.
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Categories
Travel & Recreation
Van rental agency
Trailer rental service
Truck rental agency
Car Rental
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