The business operates under the category of a van rental agency, used cars, used truck dealer, car sales, trailer supply store, trailer rental service, home and daily service, storage service, self-storage facility, shopping, tools stores, packaging supply store, construction and development, building materials, moving supply store, automotive and boat service, transportation, moving and storage service, travel and recreation, car rental, and truck rental agency. The location is wheelchair accessible with a parking lot and entrance. It is co-branded with U-Haul Moving & Storage of Herndon.The business operates with specific working hours, Monday to Sunday, with Friday hours from 7:00 AM to 8:00 PM. The location has a rating of 4.0 from third-party ratings.Customer feedback is mixed, with some praising the customer service, cleanliness, and convenience of the location. However, some customers have experienced issues with double-charging, incorrect information, and unhelpful staff.One customer had a traumatic experience with a hitch system failure on a rental trailer, but the staff listened and made it right.Some customers have mentioned that the staff is friendly and helpful, while others have experienced rude treatment.There is an issue with billing accuracy, with some customers being double-charged for rentals.Despite the mixed feedback, the business has received praise for its convenient location, cleanliness, and helpful staff.