Leesburg
U-Haul Moving & Storage of Chantilly II
15.86
15.86
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
Pricing
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This location offers a wide range of services, including van rental, used cars, home and daily services, storage services, and more. The business has a diverse product line and provides on-site services. However, the customer service experience can vary greatly depending on the staff. Some customers have reported receiving excellent service from friendly and helpful employees, while others have experienced unprofessional behavior from staff members.There are some concerns about the accuracy of information provided to customers. In one instance, a customer was misinformed about the availability of a specific vehicle, and another customer was charged extra for a truck that was already back at the rental location. However, it's worth noting that the business has also taken steps to address these issues, such as correcting the mistake and providing a refund.The business has a variety of payment options, including NFC mobile payments, debit cards, and credit cards. The location is also wheelchair accessible, with a parking lot and entrance that are designed to accommodate customers with mobility impairments.Some customers have reported issues with the business's policies, such as the charge for fuel service being seen as excessive. However, the business has also received praise for its ability to accommodate customers with unique needs, such as providing assistance with loading and unloading heavy items.The business's hours of operation are standard, with extended hours on Fridays and weekends. However, some customers have reported issues with the business being closed or having limited hours during holidays or special events.Overall, this location has both strengths and weaknesses. While it offers a wide range of services and has a convenient location, the customer service experience can be inconsistent, and there are some concerns about the accuracy of information provided to customers.
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Categories
Travel & Recreation
Car Rental
Shopping
Tools Stores
Home & Daily Service
Storage Service
Construction & Development
Building Materials
Automotive & Boat Service
Car Sales
Used Cars
Transportation
Self-storage facility
Moving and storage service
Trailer supply store
Van rental agency
Moving supply store
Trailer rental service
Used truck dealer
Truck rental agency
Packaging supply store
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