Leesburg
Truist
1.55
1.55
Overview
Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.
Features
Wheelchair accessible parking lot
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Quality
Overall
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This Truist Bank location in Leesburg City has received mixed reviews from customers. While some praise the branch for its improved customer service and friendly staff, others have expressed disappointment and frustration with their experiences. The bank's wheelchair-accessible parking lot is a positive feature, but some customers have reported issues with the ATMs, including failed transactions and unhelpful staff. The working hours seem to be standard for a bank, with extended hours on Fridays. However, one of the main issues with this branch is the difficulty in getting help when needed, with customers often waiting in line or being met with a lack of assistance from the staff. This has led to a negative overall experience for some customers, which is reflected in the low ratings. It's worth noting that the branch is part of a larger bank, Truist, which may have a different reputation and level of service. Overall, this location could improve by addressing the issues with customer service and ensuring that customers receive the help they need in a timely manner.
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