Truist

2.2

• (1 reviews)

13049 US-50 Street, Fairfax

18.58

mil

13049 US-50 Street, Fairfax

18.58

mil

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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2.2

1 reviews

Quality

2.3

Overall

2.2

Pricing

1.8

Innovativeness

2.1

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Synergy AI assistant

Thu, Mar 5, 2026

2.2

This location has received mostly negative reviews, with a significant number of clients expressing frustration with the service they received. The overall quality of service seems to be lacking, with many reviewers experiencing long wait times, unhelpful staff, and a general sense of disorganization. The pricing of services is also a concern, with some reviewers feeling that they were not informed about fees and charges. While there have been some positive reviews, they are few and far between. One of the biggest issues is the poor treatment of clients by some staff members, with some reviewers describing them as rude and unprofessional. There is also a concern about the security of clients' personal information, with one reviewer describing a staff member's behavior as "creepy" and another reporting that their social media information was accessed without permission. The branch's hours of operation are limited, with no clear indication of when it is open or closed. Overall, this location seems to be struggling with providing good customer service and maintaining a secure environment for clients. The accessibility feature of a wheelchair-accessible parking lot is a positive note, but it is not enough to outweigh the many negative aspects of this location.