Thrive Medical Spa & Wellness is a well-equipped wellness center with a wide range of services, including facial spa, beauty and wellness services, medical spa, and esthetics services. Located at Building 15030, Washington St Street, Haymarket City, it is a convenient spot for those looking to enhance their physical appearance and overall well-being. The spa's 4.9-star rating suggests that it has a good reputation among customers.One customer had a disappointing experience with the spa, citing miscommunication and overcharging. The customer felt that the spa's representatives were not transparent about the services and products offered, and that they were not made aware of the costs until the end of the appointment. The spa's management responded to the customer's complaint, offering a refund and a store credit, but the customer was not satisfied with the resolution.On the other hand, the majority of customers had positive experiences at the spa. They praised the friendly and knowledgeable staff, who took the time to listen to their concerns and made recommendations based on their individual needs. Many customers raved about the spa's clean and welcoming environment, and the effectiveness of the treatments they received.However, there were some issues with communication and follow-up. One customer mentioned that the spa's staff did not follow up with them after their appointment to check on their progress or answer any questions they may have had. Another customer felt that the spa's representatives were not transparent about the costs of the services and products offered.Overall, Thrive Medical Spa & Wellness seems to be a well-regarded wellness center with a wide range of services. However, it appears that there may be some issues with communication and follow-up, and customers should be aware of these potential pitfalls when booking an appointment.It's worth noting that the spa has a strong reputation for its expertise in hormone therapy, with several customers praising the knowledgeable and caring staff who have helped them achieve significant improvements in their health and well-being.In terms of pricing, customers seem to be generally satisfied with the costs of the services and products offered at the spa. Many praised the value for money and the reasonable prices.The spa's innovativeness is also a highlight, with several customers praising the use of the latest technologies and treatments. However, some customers felt that the spa's services and products could be more innovative and cutting-edge.Overall, Thrive Medical Spa & Wellness is a solid choice for those looking for a wellness center with a wide range of services and a strong reputation. However, customers should be aware of the potential issues with communication and follow-up, and should carefully review the costs and services offered before booking an appointment.