The UPS Store

3.5

• (1 reviews)

673 Potomac Station Dr Drive, Leesburg

2.33

mil

673 Potomac Station Dr Drive, Leesburg

2.33

mil

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Direction

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Overview

Store offering shipping, packaging, printing & other services, plus office supplies.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Overall

3.5

Innovativeness

4.0

Pricing

4.8

Quality

3.2

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Synergy AI assistant

Thu, Mar 5, 2026

3.5

The store's overall experience leaves room for improvement, with mixed reviews from customers. While some customers praise the staff for being friendly and helpful, others express frustration with the owner's attitude and communication style. The store's quality of service seems inconsistent, with some customers experiencing issues with package handling and others reporting problems with staff knowledge. Pricing is a strong suit, with many customers appreciating the competitive rates offered by the store. However, the innovativeness of the store's services and operations could be better, with some customers suggesting improvements such as providing a box or counter for pre-labeled returns.The store's working hours are limited, with long periods of inactivity on weekdays and no service on weekends. The store's phone hours are also limited, which can make it difficult for customers to get assistance. Despite this, some customers appreciate the store's convenient location and the friendly staff. However, the store's owner's attitude and communication style have been a major point of contention for many customers, with some reporting feeling lectured or talked down to.To improve the store's overall experience, the owner should focus on providing consistent and friendly service, as well as addressing the issues raised by customers. This could involve retraining staff, improving communication with customers, and exploring ways to innovate and improve services. By doing so, the store can build trust and loyalty with its customers and establish itself as a reliable and trustworthy resource for shipping and packaging needs.