This location is a go-to emergency veterinary care center in Loudoun County, VA, open 24 hours, 365 days. The team is praised for being knowledgeable, capable, and caring, with many staff members going above and beyond to ensure the best possible care for patients. One reviewer had a life-changing experience, and another found the staff to be "phenomenal" and "extremely professional." Some clients have mentioned that the center's pricing can be high, but the quality of care makes it worth it for them. One reviewer noted that they were charged an initial estimate of $3k-10k, but upon reviewing the paperwork, they felt that the charges were excessive.However, there are a few red flags. One reviewer had a poor experience with a receptionist who was rude and unprofessional. Another reviewer felt that the center was trying to exploit them when they were in a helpless and emotional position.Despite these issues, the center has a reputation for providing top-notch care, and many reviewers have expressed their gratitude for the staff's compassion and professionalism. The center has also received praise for its wheelchair accessibility and LGBTQ+ friendly environment.It is worth noting that there is one significant issue with the center's policies, specifically regarding pricing and the way they handle financial situations. This issue is evident in a few reviews, where clients felt taken advantage of or charged excessive fees. This should be considered by potential clients.