Leesburg
The Great Xcape
24.24
24.24
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Good for kids
Identifies as women-owned
Identifies as women-owned
Party services
Photos & videos
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Pricing
Quality
Overall
Innovativeness
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This location has a good overall reputation with a high rating of 4.3 from third-party sources. However, there are some concerns about the quality of the experience, with some customers expressing disappointment with the design and functionality of the escape rooms. On the other hand, the pricing is well-regarded, with many customers feeling that it is reasonable for the quality of the experience. The location also appears to be innovative, with a range of themed rooms and puzzles to keep customers engaged.Some customers have praised the staff, particularly Faizan, who is described as friendly, helpful, and accommodating. The location also appears to be a good option for families, with some customers praising the "good for kids" atmosphere. The accessibility features, such as wheelchair-accessible restrooms and parking, are also a plus.However, some customers have expressed disappointment with the cleanliness and maintenance of the location, with one reviewer describing the room as "literally falling apart". There have also been some issues with communication, with one reviewer reporting that the location was closed unexpectedly and that the staff seemed unapologetic.Overall, while this location has some positive features, it may benefit from improvements to the quality of the experience and communication with customers. One of the most significant concerns is that one of the reviewers had a very poor experience due to the location being closed without any notice, which ruined their plans for the day, and the staff seemed to not care about it. This is a major issue that needs to be addressed to ensure that customers have a positive experience.
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Categories
Entertainment & Events
Amusement center
Event Planners
Entertainment agency
Amusement Parks
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