This business is generally well-regarded by customers, with a strong focus on quality and innovation. The wide range of frame options and high-end brands available is a major advantage, although some customers have noted that prices may not be the lowest available for the same quality. Despite this, the staff is consistently praised for their professionalism, helpfulness, and customer service. In some cases, the staff has gone above and beyond to ensure customer satisfaction, such as staying late to help a customer find the right frames. However, there have been a few instances where customers have experienced issues with their prescription glasses, including one instance where the frames received were not as advertised. Overall, this business is a good choice for customers looking for high-quality glasses and excellent customer service, but may not be the best option for those on a tight budget. One area for improvement is the consistency of the optometrists, as one customer had a negative experience with a particular doctor.