T-Mobile

4.0

• (1 reviews)

21100 Dulles Town Cir G-110 Street, Sterling

9.46

mil

21100 Dulles Town Cir G-110 Street, Sterling

9.46

mil

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Direction

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Overview

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Quality

3.8

Overall

4.0

Innovativeness

4.5

Pricing

5.0

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Synergy AI assistant

Thu, Mar 5, 2026

4.0

The location of the business is located in a convenient area, which can be beneficial for customers. However, some customers have experienced long wait times, which can be frustrating. Generally, the quality of service has been mixed, with some customers receiving excellent service from knowledgeable and helpful representatives like Yousef and Gia, while others have had negative experiences with slow service and unhelpful staff. Pricing seems to be a strong point for the business, with many customers feeling that they get good value for their money. In terms of innovativeness, the business has made efforts to incorporate new technologies and services, but some customers have felt that these efforts are not always well-executed. A notable issue is the inconsistent service, with some customers experiencing significant delays and others being served promptly. The reason for these delays is often unclear, which can be frustrating for customers who are already anxious about their wait times. There are many positive reviews highlighting the excellent customer service provided by specific representatives, such as Yousef, Gia, and Anthony. These representatives have been praised for their patience, knowledge, and willingness to help customers. However, there are also several negative reviews that mention long wait times, unhelpful staff, and a lack of transparency about the services and products offered. One customer felt discriminated against because of their ethnicity and skin color, which is a serious issue that the business should address. In general, the business seems to have made efforts to improve its services and customer experience, but there is still room for growth and improvement.