Leesburg
Subaru of Sterling
9.63
9.63
Overview
Stohlman Subaru of Sterling is a full-service Subaru dealer in Northern Virginia. Visit us for sales, financing and service near Herndon, Ashburn & Chantilly.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Paid parking lot
Onsite services
Appointment required
Oil change
Repair services
Used goods
Photos & videos
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Overall
Quality
Pricing
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The experience at Stohlman Subaru of Sterling is generally positive, with many customers praising the friendly and professional staff, including salespeople like Ali, Manny, Mark, Omid, and David. The service team is also appreciated for their thoroughness and helpfulness. The dealership's facilities are clean and comfortable, with a well-stocked waiting area and convenient amenities like free WiFi, drinks, and snacks. Many customers have reported feeling well taken care of and happy with their purchases.However, there are some issues that detract from the overall experience. Some customers have reported difficulty in getting responses from the service department, with one customer waiting over a month for repairs to be completed. Another customer was unhappy with the communication from the service advisor, who seemed uninterested in resolving the issue. There have also been reports of price discrepancies, with one customer being charged more than expected for oil changes and repairs.Despite these issues, many customers have reported a positive experience and have praised the dealership for its attention to detail and commitment to customer satisfaction. The overall rating of 4.2 suggests that while there are some areas for improvement, the dealership is generally doing a good job of meeting customer needs and expectations.It's worth noting that there are some concerns about the impact of the dealership's new management on the customer experience. Some customers have reported a decrease in service quality and a less personal touch since the change in ownership. However, it's also worth noting that many customers have praised the efforts of the dealership to improve communication and resolve issues, and some have reported a positive experience even under the new management.
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Hours
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Categories
Travel & Recreation
Car Rental
Automotive & Boat Service
Car Sales
Used Cars
Car Parts
Financial Service
Personal Loans
Subaru dealer
Car finance and loan company
Truck dealer
Used car dealer
Motor vehicle dealer
Electric motor vehicle dealer
Used truck dealer
Car leasing service
Car dealer
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