Leesburg
Sterling Coin Laundry
11.79
11.79
Overview
Surf "N" Suds Laundromat is a 24/7 full service laundromat. Stop by for self service laundry or ask about us about our wash and fold drop off service.
Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Innovativeness
Overall
Quality
Pricing
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This laundry service has received a lot of negative reviews from customers. Many people have reported issues with the staff being unfriendly and unhelpful. Some have even experienced racism and discrimination. The machines have also been known to malfunction and not work properly. On the other hand, the pricing of this laundry service is competitive and the fact that they accept credit card payments is a plus. However, this is not enough to make up for the poor service and quality of the machines. The innovation of this laundry service is also lacking, with many customers reporting that the staff do not take initiative to resolve issues.Some of the specific issues reported by customers include:- Staff being unfriendly and unhelpful- Machines malfunctioning and not working properly- Racist and discriminatory treatment by staff- Employees not speaking English and not being able to assist customers- Lack of cleanliness and maintenance of the facilities- Employees being dismissive and defensive when customers try to resolve issues- Machines not being marked as out of order, causing customers to waste time and money- Staff being unwilling to refund customers for malfunctioning machinesIt is clear that this laundry service needs to improve its staff training and customer service in order to provide a better experience for its customers.
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Categories
Home & Daily Service
Cleaning Service
Laundries
Financial Service
ATM
Laundromat
Laundry service
Dry cleaner
Laundry
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