The location has a good overall rating. It is wheelchair accessible and offers various services, including repair, installation, and assembly. The business has a small size, which might provide a more personal and attentive experience for customers. However, there is one major issue. One customer reported a disappointing experience with purchasing a washer and dryer, citing issues with delivery and customer service. Another customer mentioned a lack of follow-up after scheduling a delivery. Despite these issues, the majority of customers have reported positive experiences with the staff, particularly with salesmen like Jose and installers like Roberto. The business also has a feature of service guarantee, which is a plus. On the other hand, the negative comments about customer service and follow-up may indicate some room for improvement in these areas.