This business has a solid overall reputation. The staff is helpful and knowledgeable, especially for those who are not experts in windows. The showroom is also beautiful, allowing customers to visualize their options.However, the quality of the windows is a mixed bag. Some customers have had issues with the durability of the products, such as rotting of the sashes, which can be a significant problem.On the other hand, the pricing is very competitive, making this business a great option for those looking for affordable window replacement and installation.Unfortunately, there is a common issue with the warranty process, where the company may try to void claims due to minor issues with the property's maintenance, rather than addressing the root cause of the problem.Overall, this business has its strengths and weaknesses, and customers should be aware of the potential issues with the quality and warranty process.