SERVPRO of Loudoun County, Leesburg

4.5

• (1 reviews)

155 25387 Pleasant Valley Rd Road, South Riding

14.62

mil

155 25387 Pleasant Valley Rd Road, South Riding

14.62

mil

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Overview

Need help with cleanup, restoration, or repairs? Call SERVPRO of Jersey City North, The Heights today for 24/7 emergency and specialty services.

Features

Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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4.5

1 reviews

Overall

4.5

Quality

4.5

Pricing

4.7

Innovativeness

4.9

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Synergy AI assistant

Wed, Mar 4, 2026

4.5

This review is for SERVPRO of Jersey City North, The Heights located at Building 25387, Pleasant Valley Rd Road, Suite 155, South Riding City. The team is available 24/7 to provide emergency and specialty services.The reviewers had both positive and negative experiences with the company. On one hand, many customers praised the team's professionalism, responsiveness, and quality of work. They appreciated the team's ability to handle complex restoration and repair projects, including water damage, mold remediation, and fire damage cleanup.On the other hand, some customers expressed dissatisfaction with the company's pricing, communication, and customer service. One reviewer mentioned that the team was difficult to get in touch with and that the communication structure seemed to focus primarily on sending emails and calls asking for money. Another reviewer complained that the company cancelled their appointment multiple times and that the project manager was uncooperative and unprofessional.Despite the negative reviews, the majority of customers had a positive experience with SERVPRO of Jersey City North, The Heights. The team's ability to respond quickly to emergencies and their willingness to work with insurance companies to facilitate the restoration process were major pluses. However, it's worth noting that some customers felt that the company prioritized profit over customer needs and that the billing department was not always transparent or communicative.Overall, SERVPRO of Jersey City North, The Heights appears to be a reliable and professional restoration company that can handle complex projects, but may benefit from improving their communication and customer service skills. The location has wheelchair-accessible parking and entrance, and the team offers onsite services. They work closely with their co-brands, SERVPRO of Loudoun County, Leesburg, to provide comprehensive solutions for customers.The reviewers' feedback suggests that the company excels in providing quality work, but may struggle with pricing and customer communication. It's essential for customers to be aware of these potential issues and to communicate their needs and expectations clearly with the team.Ultimately, the decision to use SERVPRO of Jersey City North, The Heights depends on individual circumstances and priorities. If you're looking for a reliable and professional restoration company that can handle complex projects, SERVPRO may be a good option. However, if you're concerned about pricing or customer communication, it's essential to research and compare different companies before making a decision.