SEPHORA at Kohl's

3.1

• (1 reviews)

1040 Edwards Ferry Rd NE Street, Leesburg

1.47

mil

1040 Edwards Ferry Rd NE Street, Leesburg

1.47

mil

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Direction

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Overview

Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

LGBTQ+ friendly

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Reviews

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3.1

1 reviews

Overall

3.1

Quality

3.4

Pricing

4.3

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Synergy AI assistant

Thu, Mar 5, 2026

3.1

This Sephora at Kohl's store is a retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. The store is located at Building 1040, Edwards Ferry Rd NE Street, Leesburg City. They have a wheelchair accessible parking lot and entrance, making it convenient for customers with disabilities. The store is also LGBTQ+ friendly.The working hours of the store are limited, with only Friday hours being specified as 09:00 - 21:00. It would be helpful if the store had more consistent and extended working hours to cater to a wider range of customers.The customer service has been mixed, with some employees being incredibly patient and kind, while others have been rude and nasty. Naheed, the manager, stands out for her exceptional customer service skills. However, some customers have experienced dismissive and unhelpful staff, which is a concern.The stock availability has been inconsistent, with some customers reporting a lack of stock on certain products. However, employees are willing to go the extra mile to help customers, as evident from Ashton's dedication to assisting a customer.One notable issue is the rude and unhelpful staff, particularly a woman with blue hair and glasses, who ignored and brushed off a customer. This incident highlights the need for improved customer service training and management oversight.Despite the issues, Sephora at Kohl's has a lot to offer, including a wide range of high-end beauty products and a welcoming atmosphere. With some improvements in customer service and stock availability, this store has the potential to become a go-to destination for beauty enthusiasts in the area.