This storage facility has a decent overall rating, but the quality of the facility could be improved. The parking lot and accessibility features seem to be well-maintained, but some issues with the elevators and carts have been reported by customers. On the other hand, the pricing of the facility is competitive, and the staff seems to be friendly and helpful in most cases. However, there have been some issues with customer service, including unreturned phone calls and unhelpful staff members. The facility seems to be trying to innovate and improve, but some areas need more attention.The customers have reported some negative experiences, including issues with the elevators, lack of available carts, and unprofessional staff behavior. Some customers have also reported problems with their accounts, including being charged for old units and being unable to access their accounts. However, there have also been some positive reviews, praising the facility's cleanliness, accessibility, and friendly staff.One major issue that needs to be addressed is the consistency of customer service. Some customers have reported being left stranded with no assistance, while others have received excellent help from staff members. This inconsistency can be frustrating for customers and can lead to a negative experience.Overall, while the facility has its strengths, it also has some areas that need improvement. With some attention to customer service and facility maintenance, this storage facility could be a great option for those in need of secure and accessible storage.