Leesburg
Safford Mazda Chantilly
15.76
15.76
Overview
Buy happy at Safford Brown Mazda Chantilly in Northern VA. We're a full-service Mazda dealer near Centreville, Sterling, Manassas, Washington DC, Reston & Vienna.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Appointment required
In-store shopping
Oil change
Car wash
Repair services
Car rental
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Overall
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The business provides a wide range of services, including car sales, repair, and parts. They offer a variety of models from Mazda, including the CX-5 and CX-9. The dealership has a convenient location in Chantilly City and provides accessible parking and entrance for customers with disabilities. The staff is knowledgeable and can help with financing options.However, some customers have reported issues with communication and follow-up. One customer mentioned that they were given a loaner vehicle that was not comparable to their original vehicle, and they experienced difficulty getting an update on the status of their service. Another customer reported that the sales manager was pushy and rude.The dealership also seems to have issues with customer service and follow-up. One customer mentioned that they were ignored by the service manager, and another customer reported that their concerns were dismissed. The dealership's response to customer complaints appears to be lackluster, with some customers reporting that their concerns were not taken seriously.The business has a 4.2-star rating overall, indicating a mixed experience for customers. While some customers have reported excellent service and quality vehicles, others have experienced issues with communication and customer service. The business needs to work on improving its customer service and follow-up to maintain a positive reputation.It's worth noting that some customers have reported issues with the business's honesty and transparency. One customer mentioned that they were not told about a recalled part, and another customer reported that the business tried to sell them unnecessary services. The business needs to work on building trust with its customers by being transparent and honest about the services they offer.Overall, the business has potential, but it needs to work on improving its customer service and follow-up to maintain a positive reputation. With some adjustments, the business could provide a better experience for its customers.
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Categories
Automotive & Boat Service
Car Sales
Car Parts
Motorcycle Service
Auto parts store
Mazda dealer
Auto repair shop
Car dealer
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