The business has a strong reputation with a rating of 4.4. The employees are knowledgeable and helpful, with many customers praising their expertise and customer service. Mark, the owner, is particularly commended for his willingness to help and explain options to customers. The installation process is often praised for being seamless and efficient, with some customers noting that their cars were returned to them in better condition than when they dropped them off.One area for improvement is that some customers have reported experiencing issues with certain products or installations, including a faulty amplifier and a malfunctioning remote start system. However, in most cases, the business has been responsive to these issues and has worked to resolve them.The business has a wide range of services and products available, including electronics installation, repair, and customization. They also offer a variety of accessories and upgrades for cars and trucks. The business is wheelchair accessible and has a wheelchair accessible entrance and parking lot.Overall, Safe & Sound is a well-regarded business that offers high-quality services and products to its customers. While there may be some areas for improvement, the business has a strong reputation and is committed to providing excellent customer service.It's worth noting that the business has a strong commitment to customer satisfaction and has been praised for its willingness to go above and beyond to meet customers' needs. This is reflected in the many positive reviews and testimonials from satisfied customers.There is one notable exception to the overwhelmingly positive reviews, a customer who reported a severely negative experience with the business. They claimed that a technician intentionally sabotaged their vehicle, causing damage to the battery and amplifier. However, this issue was not repeated in the vast majority of reviews, and the business has been praised for its responsiveness to customer complaints and its commitment to resolving issues promptly.