Leesburg
Road Runner Heavy Duty Towing & Semi Truck Towing
12.35
12.35
Overview
Road Runner Wrecker Service is a family-owned, 24-hour towing service providing complete towing and wrecker services. Our fleet of trucks are always
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Paid parking lot
Onsite services
On-site parking
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Overall
Quality
Pricing
Innovativeness
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Road Runner Wrecker Service has a reputation for providing 24-hour towing services, with a fleet of trucks and a team of professionals ready to assist with any roadside emergency. The company has a strong presence in the community, with a paid parking lot available for customers. However, there have been some issues with customer service, with some reviewers reporting rude and unprofessional behavior from staff.One reviewer reported being towed without reason, and the staff refused to provide a clear explanation for the tow. Another reviewer claimed to have been overcharged and was not provided with a breakdown of costs. Some reviewers have also reported issues with communication, including being left on hold for extended periods of time.Despite these issues, Road Runner Wrecker Service has a strong reputation for providing quality service, with many reviewers praising the professionalism and expertise of their drivers. The company's fleet of trucks is well-maintained, and reviewers have reported being impressed by the speed and efficiency of the towing process.The company's pricing is also seen as being competitive, with many reviewers reporting that the costs were reasonable and transparent. However, some reviewers have reported being overcharged, which may be a cause for concern.In terms of innovativeness, Road Runner Wrecker Service appears to be at the forefront of the industry, with a strong focus on using technology to improve their services. The company's website and mobile app allow customers to easily request service and track the status of their vehicle, making it a convenient and hassle-free experience.However, there are some concerns about the company's lack of transparency and accountability. Some reviewers have reported feeling pressured into paying for services they did not need, and others have reported being overcharged or not provided with a clear breakdown of costs.Overall, Road Runner Wrecker Service is a solid choice for those in need of towing services, with a strong reputation for quality and a commitment to innovation. However, the company would benefit from improving its customer service and transparency, to better meet the needs of its customers.Highlight: One reviewer reported being towed without reason, and the staff refused to provide a clear explanation for the tow. This raises concerns about the company's accountability and transparency.
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Categories
Automotive & Boat Service
Used Cars
Auto wrecker
Road Assistance
Transportation
Towing service
Crane service
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