This business has received numerous reviews from satisfied customers, praising their exceptional service, professionalism, and quality work. They have a strong reputation for being reliable, trustworthy, and responsive to emergencies, with many customers appreciating their 24/7 live calls and prompt response times. The team's communication and customer service skills are also highly regarded, with many customers feeling comfortable and well-informed throughout the restoration process.Some customers have noted that the company's pricing can be a bit higher than others, but most agree that the quality of work and level of service provided justifies the cost. While some customers have reported issues with the company's billing or insurance claims process, these seem to be the exception rather than the rule.One major issue to be aware of is the potential for overcharging, as highlighted in one customer's review. The customer reported being charged nearly six times the amount quoted by other reputable companies, and the company allegedly ignored the customer's inquiries about the excessive charges. This raises concerns about the company's transparency and fairness in their pricing and billing practices.Overall, Restoration Doctor Water Removal appears to be a reliable and trustworthy company with a strong commitment to customer service and quality work. However, customers should be cautious when dealing with their billing and pricing practices, and it's essential to carefully review and document any quotes or estimates before signing a contract.