The business location has its good and bad sides. The staff seems to be friendly and professional, with some reviewers praising their kindness and efficiency. For example, one reviewer mentioned that the technician was "great, friendly, and did a good job" and another reviewer complimented the staff on being "welcoming, friendly, and professional". However, the staff is sometimes understaffed, which can lead to long waiting times and frustration for customers. One reviewer mentioned waiting for two hours for an appointment, while another reviewer complained about being told to wait for four hours without an appointment. The business seems to have issues with understaffing, which affects the quality of service. Despite this, some reviewers have praised the quick and easy blood draw process, and one reviewer even mentioned that the results were ready the next day. The business seems to have some inconsistencies in its service, which can be frustrating for customers. It's worth noting that the business has a variety of hours, but it's not always possible to reach someone by phone. A major issue that affects the overall experience is the understaffing of the location. This leads to a long wait times, frustration and some customers feeling that the staff is unprofessional. In one case, the reviewer mentioned that the sole employee at the location was 15 minutes late, and when asked about the wait time, replied in an angry tone. Another reviewer complained about being told to wait for four hours without an appointment. This lack of adequate staffing seems to be a recurring issue, which affects the overall quality of service provided.