Leesburg
Playful Pack
2.87
2.87
Overview
Premier dog daycare and dog boarding located in Northern Virginia and Annapolis, Maryland. Your dog deserves TLC while you're away
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Innovativeness
Quality
Overall
Pricing
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Playful Pack is a dog daycare and boarding service located in Northern Virginia and Annapolis, Maryland. The facility has a clean and well-maintained indoor and outdoor space, with separate areas for small, medium, and large dogs. The staff is friendly and professional, with many reviewers praising their kindness and care for the dogs. The live webcam and daily report cards with photos provide peace of mind for owners who are away from their pets. The business is open from 6:30 am to 7:20 pm, Monday to Sunday, and has a reasonable price.However, some issues have been reported. One reviewer mentioned that their dog came back from a stay with severe stress and anxiety, which was not addressed by the staff. Another reviewer reported that the facility was understaffed, with only one person watching over a dozen dogs. There have been reports of black mold growing at the facility, and some reviewers have mentioned that the staff does not seem to care about fixing these issues.Some reviewers have also reported issues with customer service, including being banned from the facility without notification, and having to deal with aggressive staff. However, these issues seem to be resolved by the management team. The overall quality of the service seems to be affected by the understaffing and lack of attention to detail, which results in a lower rating for quality.The pricing of the service seems to be reasonable, with many reviewers praising the affordability. However, the innovativeness of the service is lacking, as the facility does not seem to be taking steps to improve and address the issues reported by reviewers. Overall, while Playful Pack has some positive qualities, the issues reported by reviewers suggest that there is room for improvement.
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Categories
Pets Service
Pet boarding service
Animal Hotels
Pet Day Cares
Dog day care center
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