Leesburg
Pacific Kitchen and Home
29.63
29.63
Overview
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Features
Wheelchair accessible entrance
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Quality
Overall
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This location seems to have its ups and downs. On the one hand, the employees are generally very nice and helpful, which is a plus. However, the quality of their products and services leaves much to be desired. The person who wrote a review had a smooth experience buying a Bosch dishwasher, but things took a turn for the worse when trying to purchase a new refrigerator and laundry machines. The delivery date was missed, and the person is still waiting for a call from corporate to figure out what happened. Moreover, the person was told that the machine they wanted was not available for delivery for a month, which is a major inconvenience. To make matters worse, the sales people seem to be unresponsive to emails and calls.The prices of the products seem to be a bit steep, considering the quality of service. The person had to go to Lowe's to get the same product they wanted at a more reasonable price. The fact that the extended warranty is outsourced and not handled directly by the company is also a major issue. This could lead to a lot of frustration and hassle when trying to get issues resolved.The company seems to be quite vague about their corporate headquarters and their contact information, which is a red flag. Overall, this location has some serious issues that need to be addressed.
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