Leesburg
Ourisman Chantilly Toyota Service Department
15.57
15.57
Overview
Shopping for a new or used Toyota car, truck or SUV? Stop by Ourisman Chantilly Toyota in Chantilly today, or shop for cars online by browsing our inventory.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
Appointment required
Oil change
Mechanic
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Overall
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The location is a Toyota dealership and service center, offering various services such as oil changes, general repairs, and maintenance. The building is located at Auto Park Cir Circle, Chantilly City. The working hours are from 7:00 AM to 7:00 PM on weekdays, and 8:00 AM to 5:00 PM on Saturdays. The location has a wheelchair-accessible entrance, parking lot, and restroom.From the reviews, it seems that the quality of service is inconsistent. Some customers had positive experiences, such as getting good service from specific technicians like Farvez, Dan, and Julio. They mentioned being treated with respect, having their questions answered, and receiving fair prices.However, other customers had negative experiences, including being treated poorly by some staff members, such as Fernando. They reported being ripped off, overcharged, or not receiving the services they requested. Some customers also mentioned issues with the management, citing poor communication and unhelpful staff.One customer reported finding a large crack in their windshield after dropping off their car for service. They felt that the dealership was not responsible or apologetic about the issue. Another customer was told that their car needed repairs that were not actually necessary, and they were charged for services they did not receive.Some customers appreciated the quick and efficient service, while others experienced long wait times and were not kept informed about the status of their vehicle.A common issue that arises is the discrepancy in the prices quoted by different staff members, leading to confusion and frustration for customers. In one case, a customer was quoted a higher price by one staff member and then had it lowered by another.Overall, the location seems to have a mixed reputation, with some customers having positive experiences and others having negative ones. It appears that there are some issues with staff attitude, communication, and pricing that need to be addressed.The location does offer some conveniences, such as loaner cars and a nice waiting room. However, it seems that these benefits may not outweigh the potential drawbacks for some customers.Based on the reviews, it seems that the location could improve by addressing the following issues:* Consistent and fair pricing* Better communication and transparency about services and repairs* Improved staff attitude and customer service* Reduced wait times and more efficient service* Clear and accurate information about services and repairsIt's worth noting that the location has a rating of 3.5 out of 5 stars, which suggests that there are both positive and negative aspects to the service.
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Categories
Automotive & Boat Service
Motorcycle Service
Auto repair shop
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