The business location, Inova Ambulatory Surgery Center at Lorton, has a mixed reputation based on the client feedbacks provided. While some clients have reported positive experiences with the practice, many others have expressed disappointment and frustration with the service they received.One of the most common issues mentioned is the lack of personal attention and care from the front desk staff. Several clients have reported being kept waiting for long periods of time, being put on hold, and being transferred to a voicemail. This lack of responsiveness and communication has left clients feeling dismissed and ignored.In terms of quality of care, some clients have reported being treated with disrespect and a lack of compassion by the medical staff. One client mentioned being rushed through appointments and not being given the opportunity to ask questions or discuss their concerns. Another client reported being told that their medical records were lost and having to wait for several days to get an appointment.Regarding pricing, some clients have reported being charged excessively for medical services, including unnecessary tests and procedures. One client mentioned being asked to undergo a colposcopy without explanation, while another client reported being charged for services that they did not receive.In terms of innovativeness, the practice seems to be adopting some modern and convenient features, such as NFC mobile payments and wheelchair accessibility. However, the overall experience seems to be marred by a lack of attention to detail and a failure to prioritize patient needs and comfort.Overall, the business location appears to be struggling with issues related to communication, quality of care, and pricing. While some clients have reported positive experiences, many others have expressed disappointment and frustration with the service they received.