Leesburg
Northwest Federal Credit Union
16.54
16.54
Overview
We're here for you now, and for what's next. From free checking, to home loans and retirement planning, Northwest is here to guide you on your financial journey.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Cash advance
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Quality
Overall
Pricing
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This financial institution has been a reliable option for many customers, offering a range of services from free checking to home loans and retirement planning. The staff is generally welcoming and attentive to detail, with many employees going above and beyond to provide excellent service. For example, Neveen Mechael and Evelin Hernandez were praised for their professionalism, patience, and kindness in helping a customer navigate loan and banking issues.However, one major issue stands out - the lack of attention to parking concerns. Some customers have expressed frustration with the parking situation, particularly the clear disregard for fire lanes and traffic safety. Despite concerns being raised with management, the issue persists, putting staff and customers at risk.The institution's phone system and online features are also occasionally problematic, as evidenced by a customer who had issues with their auto pay and online insurance updates not being processed correctly.In terms of features, the location is wheelchair accessible, with a parking lot and entrance that are easily accessible. The institution offers cash advances, which can be a convenient option for customers in need.Overall, this financial institution has its strengths and weaknesses. While it has a solid reputation and many loyal customers, it needs to address the parking concerns and work on improving its online and phone systems to provide a more seamless experience for its clients.Some customers have praised the institution's commitment to the community, with one customer stating that they have been a member since 1970 and have always received excellent service. Others have expressed their gratitude for the institution's helpful and knowledgeable staff, who take the time to explain everything in detail.The institution's working hours are convenient, with extended hours on Fridays and Saturdays, making it accessible to customers with busy schedules. However, some customers have expressed frustration with the institution's apathy towards addressing the parking concerns, which may lead to a negative experience for some customers.
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Hours
Closed
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Friday
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Categories
Financial Service
Credit union
Personal Loans
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