Leesburg
Northwest Federal Credit Union
21.91
21.91
Overview
We're here for you now, and for what's next. From free checking, to home loans and retirement planning, Northwest is here to guide you on your financial journey.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Photos & videos
Submit a review
Overall
Quality
Pricing
Innovativeness
Submit a review
The Northwest Federal Credit Union at Building 231, Maple Ave E Street in Vienna City is a financial services provider that caters to individuals and businesses. They offer a range of services, including free checking, home loans, and retirement planning. The location is wheelchair accessible, with a parking lot and entrance designed for easy access. The credit union's working hours are convenient, with extended hours on Fridays and a Saturday schedule that suits many people's needs. Their staff is known for being friendly, helpful, and efficient. Some customers have expressed gratitude for the assistance they received from specific employees, such as Sara T and Jesica, who have been described as super helpful and knowledgeable. The credit union's customer service is generally considered to be one of its strengths. However, some customers have experienced long wait times on the phone, which has been frustrating.One customer had a negative experience with a teller, Margaret D, who they felt was rude and condescending. However, the credit union apologized for the incident and took steps to address the issue. Some customers have also expressed frustration with the credit union's online banking system, which they found to be outdated and non-functional at times.Despite some minor issues, the Northwest Federal Credit Union is generally a reliable and trustworthy financial services provider. Their services are diverse, and their staff is known for being helpful and efficient. However, they could improve their online banking system to better serve their customers.
Own this business?
Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Financial Service
Credit union
Personal Loans
Contact business
1