Leesburg
Navy Federal Credit Union
10.89
10.89
Overview
Navy Federal Credit Union is an armed forces bank serving the Navy, Army, Marine Corps, Air Force, Space Force, Coast Guard, veterans, DoD & their families. Join now!
Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
Cash advance
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Pricing
Innovativeness
Overall
Quality
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This branch of Navy Federal Credit Union has a strong reputation among its customers, with many praising the friendly and helpful staff. They are known for being quick and accurate with transactions, and the staff is always available to assist with any issues. However, there have been some issues with service, including one manager being described as "unbelievably rude" and another case of identity theft and fraud.The branch is located in a convenient spot, with a wheelchair-accessible entrance and parking lot. The hours of operation are standard, with Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM. The staff is knowledgeable and helpful, but some customers have had issues with getting their questions answered.Pricing is competitive, with many customers praising the low interest rates and fees. However, there have been some issues with overcharging, and one customer had to deal with a frozen account due to a fraudulent claim.In terms of innovativeness, the branch has made efforts to improve the customer experience, such as offering free services like notary public and same-day funding. However, there have been some issues with the training of staff, particularly in the area of fraud and identity theft.Overall, this branch of Navy Federal Credit Union has a strong reputation, but there are some areas for improvement. While the staff is friendly and helpful, there have been some issues with service and training. The branch is convenient and has competitive pricing, but there have been some issues with overcharging and frozen accounts.
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