This store has been consistently great for many customers, with most reviewers praising the friendly and knowledgeable staff. They seem to go above and beyond to help customers, such as one reviewer who had to have a digital piano issue resolved by the store manager making a special trip to another store. The store is also well-organized and clean, which is appreciated by customers. However, there have been some issues with reliability, particularly with scheduling lessons, and one reviewer had a bad experience with this. Some customers have also noted that the store is smaller than some chain stores, but this seems to be a small price to pay for the personalized service they receive. The store has a great selection of instruments and accessories, and the staff are happy to help customers find what they need. The location is also convenient, with a wheelchair-accessible parking lot and entrance. One issue that has been mentioned is that the store does not perform on-site instrument repairs, which may be a drawback for some customers.