This pet hotel seems to have an excellent reputation, with clients praising the quality of care, cleanliness, and friendliness of the staff. The facility appears to be well-equipped to provide a comfortable and safe environment for pets, with features such as wheelchair accessibility and a veterinary hospital on site. The staff is highly responsive and communicative, sending regular updates and photos to clients. While some clients have mentioned issues with wait times during busy periods, overall the hotel seems to be well-managed and committed to providing exceptional care.