This business has a clear problem with managing client appointments and communication. Although the parking area is wheelchair accessible, the location's accessibility during work hours is compromised by its irregular working schedule. As a result, clients, like Kelsey DeVris, experienced frustration when trying to find the place. The reviews indicate a lack of communication and poor time management by the therapist. Despite the apology from the owner, it is clear that this issue needs to be addressed to provide a better client experience. This is a concern that needs attention to ensure clients have a smooth and pleasant visit.