Michaels

4.3

• (1 reviews)

10828 Sudley Manor Dr Festival at Bull Run Street, Manassas

22.84

mil

10828 Sudley Manor Dr Festival at Bull Run Street, Manassas

22.84

mil

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Direction

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Overview

Chain retailer carrying art & hobby supplies plus home decor (most offer classes & custom framing).

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Quality

4.0

Pricing

4.2

Overall

4.3

Innovativeness

4.4

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Synergy AI assistant

Thu, Mar 5, 2026

4.3

This Michaels store is a decent shopping destination, offering a wide variety of art and craft supplies, home decor items, and party essentials. The store's cleanliness and organization are notable, with a spacious layout that makes it easy to navigate. However, some customers have expressed disappointment with the availability of products, particularly the empty shelves and random selection of fine art supplies.The customer service has been a mixed bag, with some staff members being helpful and knowledgeable, while others have been unfriendly or condescending. In one notable instance, a manager was accused of being rude and dismissive to a customer who had issues with accessing their rewards vouchers.Despite some issues with customer service and product availability, the store's prices are generally reasonable, with some customers finding great deals on marked-down items. The store also offers convenient services such as online ordering and self-checkout.The store's innovativeness is notable, with a modern and well-designed layout that makes it easy to find products and discover new ideas. The store also offers classes and custom framing services, which can be a great resource for customers looking to learn new skills or create unique pieces.One major issue that has been highlighted by several customers is the store's failure to honor online prices in-store, with some customers being told that it is "not the store's policy." This has led to frustration and disappointment for some customers, and it is an issue that the store needs to address.Overall, this Michaels store is a solid shopping destination for art and craft enthusiasts, but it could benefit from improved customer service and more consistent product availability.