This business location has a good reputation among its clients. The quality of service provided by its orthopedic surgeons, particularly Dr. Michael Kavanagh, is impressive. His expertise and bedside manner have earned him high praise from many patients. The doctors and staff at the practice are described as caring, professional, and kind, making patients feel at ease during difficult times.The practice is also commended for its comprehensive approach to patient care, with many doctors taking the time to explain treatment options and answer questions. Some patients have noted that the front office staff can be rude or unhelpful at times, but this seems to be an exception rather than the rule.One issue that has been raised is the practice's handling of medical mistakes. In one instance, a patient reported that Dr. Kavanagh performed a procedure that was later deemed outdated and less effective than other options available. The patient felt that the doctor and his staff were not transparent about the risks and alternatives.Overall, this business location appears to provide high-quality medical care, but there may be room for improvement in terms of communication and transparency, especially when it comes to medical mistakes.