Metro by T-Mobile

3.9

• (1 reviews)

186 21100 Dulles Town Cir Circle, Sterling

9.48

mil

186 21100 Dulles Town Cir Circle, Sterling

9.48

mil

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Direction

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Overview

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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3.9

1 reviews

Quality

3.7

Pricing

4.9

Innovativeness

4.5

Overall

3.9

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Synergy AI assistant

Thu, Mar 5, 2026

3.9

The location has a decent overall rating, but the quality of service is somewhat inconsistent. Some customers have reported receiving excellent help from friendly representatives, while others have experienced difficulties and poor customer service. The pricing seems to be very competitive, with many customers mentioning that they found Metro's plans to be a good value. However, there are some reports of employees not fully explaining the terms and conditions of promotions, which can lead to unexpected charges. The location seems to be innovating in terms of offerings and services, but some customers have reported feeling misled or confused by the process. One issue that stands out is the lack of clear communication and transparency in some interactions, which can lead to frustration and disappointment for customers. Overall, it's a mixed bag, but there are some shining stars in the customer service department.