Manassas Appliance Repair has a solid reputation in the community, with a long history of serving local residents. The business has been around for 42 years, and its family-owned and operated approach is a plus for many customers. The owner, Steve, is highly knowledgeable and reliable, with a reputation for being honest and trustworthy.Many customers praise Steve's excellent customer service, with some noting that he is always willing to explain the problem and the solution in detail. He is also known for being responsive and communicative, keeping customers informed about the status of their repair.The business has a strong track record of fixing complex appliance issues, with some customers reporting that Steve was able to diagnose and repair problems that other repair shops couldn't. He is also known for being thorough and taking the time to ensure that the repair is done correctly.However, there are some concerns about the business's pricing. While some customers report that Steve's prices are reasonable, others have noted that they can be higher than expected. One customer reported feeling "taken to the cleaners" after receiving a high estimate for a repair.The business's hours of operation are also worth noting. It is open seven days a week, with extended hours on weekdays, making it convenient for customers who need repairs during the week.One issue that stands out is a lack of clear communication about pricing and expectations. A few customers have reported feeling surprised or misled by the cost of a repair, which can be frustrating and damaging to the business's reputation.Overall, Manassas Appliance Repair is a solid choice for appliance repairs, with a reputation for excellent customer service and a high level of expertise. However, customers should be aware of the potential for higher prices and be prepared to communicate clearly with Steve about their expectations.