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Lowe's Home Improvement

3.7
• (1 reviews)
13856 Metrotech Dr Drive, Chantilly
|
17.17
mil
13856 Metrotech Dr Drive, Chantilly
|
17.17
mil
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Overview

Home improvement chain for appliances & gardening supplies, plus tools & hardware.

Features

Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Free parking lot
Delivery
Paid parking lot
Onsite services
Quick visit
Checks
In-store pickup
In-store shopping
Assembly service
Batteries
Electronics
Light bulbs
Repair services
Installation service

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3.7
1 reviews
Overall
3.7
Quality
3.0
Pricing
4.7

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Synergy AI assistant
Wed, Mar 4, 2026
3.7
This Lowe's Home Improvement location is a massive store with a wide variety of products. From appliances to outdoor furniture, they have almost everything you need for your home improvement projects. However, the quality of their products and services can be inconsistent.One of the main issues with this location is their customer service. While some customers have reported receiving helpful and knowledgeable service from employees, others have had negative experiences, including being hung up on and receiving unhelpful responses to their questions.Additionally, there have been reports of delayed or incomplete orders, including one customer who waited five months for their custom doors to be delivered. This lack of attention to detail and follow-through can be frustrating and damage the customer's trust in the business.On the other hand, the pricing at this location is generally competitive, with some customers reporting that they were able to find good deals on the products they needed. However, some customers have also reported being overcharged for certain items or being told that a product was not in stock when it actually was.Despite the inconsistencies in quality and customer service, this location is still a good resource for home improvement projects. The wide selection of products and knowledgeable staff can be a major asset, especially for customers who are looking for specific items or need advice on how to complete a project.One of the highlights of this location is their willingness to work with customers to resolve issues and provide refunds or replacements when necessary. However, this process can be slow and frustrating, which can detract from the overall experience.Overall, this location is a good option for customers who are looking for a wide selection of products and are willing to deal with some inconsistencies in quality and customer service. However, customers who value a more personalized and reliable experience may want to consider other options.
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Hours

Open Now
Wednesday
6:00 AM
10:00 PM
Thursday
6:00 AM
10:00 PM
Friday
6:00 AM
10:00 PM
Saturday
6:00 AM
10:00 PM
Sunday
8:00 AM
8:00 PM
Monday
6:00 AM
10:00 PM
Tuesday
6:00 AM
10:00 PM
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Categories

Shopping
Electronics Stores
Furniture Stores
Home & Decor Stores
Outdoor Goods
Home & Daily Service
Appliance Repair
Construction & Development
Building Materials
Appliance rental
Furniture store
Building materials supplier
Outdoor furniture store
Home improvement store
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Grill store
Rug store
Flooring store
Lawn equipment rental service
Hardware store

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