This location is a community and government service, providing assistance to residents of Leesburg City. The office is wheelchair accessible, with features such as on-site parking, a restroom, and a parking lot that is also wheelchair accessible. Unfortunately, the staff's communication skills can be a major issue. One client reported that they were left in the dark, waiting for months for their case to be resolved, only to be told that they didn't respond to emails. Another client felt that the staff didn't want to work with them, leading to a waste of their time. This has resulted in a negative experience for those who have used their services. Despite this, the office itself is well-equipped and accessible, with a partnership with the Loudoun County Department of Housing & Community Development. However, this does not seem to translate to a positive experience for all clients.