Leesburg
Leesburg-Sterling Family Practice: Charen Jonathan D MD
0.36
0.36
Overview
We understand that there are times when you need to cancel an appointment. Please give us 24 hours notice. A $100 charge will apply for missed appointments
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Photos & videos
Submit a review
Quality
Overall
Pricing
Submit a review
The location is a medical service provider that offers family practice physician services. It is located at 224D Cornwall St NW Street, Suite 106, in Leesburg City. The business has a policy of charging $100 for missed appointments with less than 24 hours notice. They accept debit and credit cards as payment methods and offer appointments with 24 hours notice. The location is wheelchair accessible, with accessible parking, entrance, and restroom facilities.Despite the good accessibility features, there have been several complaints from clients about the front desk staff's behavior, including ignoring phone calls, not providing assistance, and being dismissive. One client was brought to tears due to the front desk staff's handling of her situation. On the other hand, one client praised the doctor, Dr. Charen, for being caring, listening, and fixing their problem. The doctor has been with the practice for 15 years and has a loyal patient base.The location has received an overall rating of 3.0 on third-party platforms. Clients have expressed frustration with the front office and scheduling process. One client was unable to reach the front office to schedule an appointment, and another client was turned away from the office despite having scheduled an appointment.There is a lack of innovativeness in the business, which is highlighted by the negative client reviews. The business could benefit from retraining its front desk staff to provide better customer service and improve the overall patient experience.The issue with the front desk staff is a major concern that needs to be addressed.
Own this business?
Categories
Medical Service
Family practice physician
Physicians
Contact business
1