Leesburg
La-Z-Boy Sterling
11.26
11.26
Overview
Furniture chain known for its signature recliners, plus sofas & design services.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
Appointment required
Assembly service
Repair services
Installation service
Photos & videos
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Innovativeness
Quality
Overall
Pricing
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This business location has an overall positive reputation, with customers praising the helpful and knowledgeable sales staff, as well as the quality of the furniture. However, there are some issues with pricing and innovativeness, with customers feeling that the prices are not always clear and that the store's inventory signage is misleading. Despite these issues, the store has a loyal customer base and is known for its excellent customer service.Customers have reported having a positive experience when shopping at this location, with many praising the helpfulness of the sales staff, particularly Karen Oliva, who is described as knowledgeable and professional. Customers have also praised the quality of the furniture, with many reporting that their purchases have held up well over time.However, there have been some issues with pricing and inventory, with customers feeling that the prices are not always clear and that the store's inventory signage is misleading. One customer reported that they were sold a floor model area rug that looked horrible in their home lighting, while another customer reported that they were sold a chair that was defective and had to navigate outsourced repairs.Despite these issues, the store has a loyal customer base and is known for its excellent customer service. The store's working hours are convenient, with customers able to shop during extended hours on weekdays and on weekends. The store also offers various services, including installation and repair services, and has a wheelchair-accessible entrance and parking lot.One issue that has been reported by multiple customers is the store's false advertising, with customers feeling that the store's inventory signage is misleading. This has led to customers feeling frustrated and disappointed when they arrive at the store only to find that the items they want are not in stock.Overall, this business location has a positive reputation and is known for its excellent customer service and quality furniture. However, there are some issues with pricing and innovativeness that need to be addressed in order to improve the customer experience.
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