Koons Tysons Chrysler Dodge Jeep Ram

3.9

• (1 reviews)

2050 Chain Bridge Rd Road, Vienna

22.33

mil

2050 Chain Bridge Rd Road, Vienna

22.33

mil

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Direction

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

Wheelchair accessible seating

Wheelchair accessible restroom

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Reviews

All our ratings are from genuine customers

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3.9

1 reviews

Overall

3.9

Pricing

3.4

Quality

4.3

Innovativeness

2.8

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Synergy AI assistant

Thu, Mar 5, 2026

3.9

The Koons Tysons Chrysler Dodge Jeep Ram dealership has received mixed reviews from customers. The overall score is 3.6 out of 5, indicating a neutral experience.The quality of service and products seems to be a strong point, with an average score of 4.3. Many customers have praised the sales team, particularly Brian Hillerich and Nabil, for their professionalism and honesty. The service department has also received positive reviews, with customers mentioning the knowledge and courtesy of service advisors like David Burnell.However, the pricing of vehicles and services has been a point of contention for some customers. An average score of 3.4 indicates that some customers have felt that they were overcharged or that the prices were not transparent. One of the main issues that has been raised is the lack of innovation and transparency in the business practices of the dealership. An average score of 2.8 suggests that some customers have felt that the dealership has been dishonest or misleading in their interactions.The dealership has a wide range of features and services, including a wheelchair-accessible seating area, parking lot, and restroom. However, some customers have mentioned that the customer service and communication have been lacking, particularly after the sale.One customer, Tricia, had a particularly poor experience with the sales team, citing that they made up answers to her questions and were dishonest about the price and features of the vehicle. Another customer, lanza360, had a negative experience with the sales manager and finance team, citing that they overcharged and made false promises.On the other hand, some customers have had positive experiences with the dealership. Christopher had a fantastic experience with the sales team and gave the dealership a 5-star review. Many customers have also praised the service department, particularly David Burnell, for his knowledge and courtesy.Overall, the Koons Tysons Chrysler Dodge Jeep Ram dealership seems to have a mixed reputation, with some customers praising the quality of service and products, while others have raised concerns about the pricing and business practices.