Leesburg
Koons Sterling Ford
12.11
12.11
Overview
Choose our award-winning Ford dealership for your next Ford, quality used car, or Ford maintenance visit in Sterling, VA. As a Koons dealership, we carry the latest Ford models and offer convenient shopping and servicing options. Located just outside of Washington DC, our local Ford dealership is here to serve you!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Free parking lot
Paid parking lot
Onsite services
Checks
In-store shopping
Oil change
Car wash
Repair services
Car rental
Used goods
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Overall
Quality
Pricing
Innovativeness
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Review of Koons Sterling Ford:The reviewed business is a multi-faceted dealership offering a wide range of services, including new and used car sales, car leasing, auto repair, and more. The business is highly rated on third-party platforms, reflecting its commitment to providing excellent customer service.The team at Koons Sterling Ford appears to be dedicated to ensuring a smooth and stress-free buying experience. Many customers have praised their sales representatives, such as Matt Amani, Sam, and Bara, for their professionalism, patience, and willingness to listen to their needs. These representatives have been commended for their ability to provide transparent and honest information, answering all questions clearly and thoroughly.In addition to the sales team, other employees at Koons Sterling Ford have also received praise for their exceptional service. For example, the service department has been commended for its responsiveness and efficiency in addressing customer concerns. Some customers have mentioned that the service department went above and beyond to resolve issues, such as replacing a faulty part without being asked.However, there have been some issues reported by customers, highlighting the importance of clear communication. Some customers have expressed frustration with the sales process, feeling that they were not provided with accurate information or that promises made by sales representatives were not honored. In one instance, a customer reported being charged an extra $1,500 for taxes, which they felt should have been calculated by the dealership. This highlights the need for clear and transparent communication throughout the sales process.Regarding the quality of the vehicles sold, some customers have reported issues with the condition of the vehicles, such as scratches or other damage. In one instance, a customer reported that the dealership failed to honor a warranty on a used BMW, although they later received a check for the warranty amount.Overall, Koons Sterling Ford appears to be a reputable dealership with a strong commitment to customer service. However, there are some areas for improvement, particularly in terms of clear communication and quality control.A notable issue that arose during the review process was a lack of transparency regarding taxes, which led to a customer being charged extra. This highlights the importance of clear communication and transparency throughout the sales process.A potential area for improvement at Koons Sterling Ford is the consistency of the quality of the vehicles sold. While many customers have reported being satisfied with the condition of their vehicles, others have reported issues with scratches or other damage. This suggests that the dealership may need to improve its quality control processes to ensure that vehicles are thoroughly inspected and repaired before being sold.Another area for improvement is the dealership's handling of customer concerns. While some customers have reported being satisfied with the way their concerns were addressed, others have reported being left frustrated and disappointed. This highlights the importance of having clear procedures in place for addressing customer concerns and providing transparent communication throughout the process.
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Categories
Travel & Recreation
Car Rental
Automotive & Boat Service
Car Sales
Used Cars
Motorcycle Service
Auto repair shop
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Used car dealer
Ford dealer
Used truck dealer
Car leasing service
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